Refund policy

Last updated 16 October 2026.

Who takes your payment

Paid plans are sold through Lemon Squeezy, our reseller and merchant of record. Lemon Squeezy takes the payment, issues the receipt and handles sales tax. Refunds go back to the card you paid with.

Monthly plans (Starter, Pro)

• You can cancel at any time. The plan stays active until the end of the month you paid for and is not renewed.
• If Promptlift does not work for you, ask within 14 days of your first payment for a plan and we refund that payment in full.
• Later monthly payments are not refunded, unless they were charged by mistake.

Pay as you go

You are charged once a month for the tokens you used, up to the limit set on your account. Usage already made is not refunded. Requests that fail on our side are never charged.

Charges made by mistake

If you were charged twice, charged after cancelling, or charged more than your limit, we refund the difference in full.

Customers in the EU and the UK

You have a 14-day right of withdrawal for digital services; the 14-day refund for a plan's first payment covers it.

How to ask for a refund

Write to us through the contact form (topic: Refund and withdrawal) from the email address of your account. We reply within 3 business days. An approved refund reaches your card in 5–10 business days, depending on your bank.